Call Center

Call Center

Job Overview

Order #: 3496051

Work From Home Call Center Representative

The nation’s leading provider of emergency and non-emergency transportation is looking for Customer Service Representatives for their Houston locations. The role of a Customer Service Representative or Member Service Representative offers a rewarding career, making a difference to people in need of care, as well as opportunities for growth and advancement, flexible work schedules, and multiple locations to support your work/life balance.

Once hired full time by our client, they offer a competitive benefits package, which includes:

  • Work from home position, equipment will be provided, and training completed remotely

  • Group healthcare plan –Dental & vision included

  • 401k with matching company contribution up to 5%

  • Flexible Spending account

  • Paid time off (up to 21 days)

  • Company training

  • Accelerated career advancement

  • Shift differential

  • Pay increase after 6 months

Position Summary:

  • Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergency transportation utilizing transportation management systems in order to meet contract service levels.

  • When a member of a health plan is in need they will contact the call center and this person will coordinate the non-emergency transportation.

  • In Summary, the customer service team is the liaison between patients and the non-emergency medical transportation needed.

Essential Duties and Responsibilities:

  • Answer back to back telephone calls to schedule non-emergency medical transportation.

  • Maintain a professional, caring, and courteous demeanor with all callers.

  • Tracks specific passengers and trip progress as requested.

  • Adhere to all company policies and procedures.

  • Perform other duties as assigned.

Required Qualifications and Experience:

  • Previous customer service experience.

  • Ability to type 30 wpm.

  • Ability to learn and work independently.

  • Bilingual is a +

Preferred Knowledge and Skills:

  • Prior experience in a high call volume center.

  • Prior dispatch/routing experience.

  • Effective oral, written and interpersonal communication skills.

  • Proficient with Microsoft Office software.

  • Knowledge of medical terminology and services.

  • Prior healthcare industry experience.

  • Ability to multitask.

Work from Home Requirements:

  • Must have and maintain high speed internet that meets or exceeds connectivity requirements.

  • Direct connection to modem or router is required, Wi-Fi is prohibited.

  • Must have a designated work area that is private, secure, and quiet.

  • Equipment can only be used by employee for work related business.

  • Employee cannot use any other computer during work hours.

  • No children or pets are allowed in the designated work area during work hours.

  • The equipment must be plugged into a surge protector.

  • Employee is solely responsible for payment of all fees and costs related to obtaining and maintaining internet access at the remote workplace.

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