Call Center – LINK Job Board

Job Overview

Order #: 3496051

Work From Home Call Center Representative

The nation’s leading provider of emergency and non-emergency transportation is looking for Customer Service Representatives for their Houston locations. The role of a Customer Service Representative or Member Service Representative offers a rewarding career, making a difference to people in need of care, as well as opportunities for growth and advancement, flexible work schedules, and multiple locations to support your work/life balance.

Once hired full time by our client, they offer a competitive benefits package, which includes:

Work from home position, equipment will be provided, and training completed remotely
Group healthcare plan –Dental & vision included
401k with matching company contribution up to 5%
Flexible Spending account
Paid time off (up to 21 days)
Company training
Accelerated career advancement
Shift differential
Pay increase after 6 months

Position Summary:

Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergency transportation utilizing transportation management systems in order to meet contract service levels.
When a member of a health plan is in need they will contact the call center and this person will coordinate the non-emergency transportation.
In Summary, the customer service team is the liaison between patients and the non-emergency medical transportation needed.

Essential Duties and Responsibilities:

Answer back to back telephone calls to schedule non-emergency medical transportation.
Maintain a professional, caring, and courteous demeanor with all callers.
Tracks specific passengers and trip progress as requested.
Adhere to all company policies and procedures.
Perform other duties as assigned.

Required Qualifications and Experience:

Previous customer service experience.
Ability to type 30 wpm.
Ability to learn and work independently.
Bilingual is a +

Preferred Knowledge and Skills:

Prior experience in a high call volume center.
Prior dispatch/routing experience.
Effective oral, written and interpersonal communication skills.
Proficient with Microsoft Office software.
Knowledge of medical terminology and services.
Prior healthcare industry experience.
Ability to multitask.

Work from Home Requirements:

Must have and maintain high speed internet that meets or exceeds connectivity requirements.
Direct connection to modem or router is required, Wi-Fi is prohibited.
Must have a designated work area that is private, secure, and quiet.
Equipment can only be used by employee for work related business.
Employee cannot use any other computer during work hours.
No children or pets are allowed in the designated work area during work hours.
The equipment must be plugged into a surge protector.
Employee is solely responsible for payment of all fees and costs related to obtaining and maintaining internet access at the remote workplace.