In a perfect world, your employees would perform at their best most of the time—with the occasional dip in focus when they are recovering from the flu or are grappling with a personal challenge. But in the real world and at every workplace, improving employee performance takes constant tending. Think… Read More

Diverse and inclusive workplaces have better business results than organizations with lower diversity. An influential 2015 study, titled Diversity Matters, by global management consultant group McKinsey and Company, found that diverse businesses outperform their less diverse industry counterparts. According to the research, companies in the top quarter for racial and… Read More

.resource-article ol { color: #7d7b7b; font-size: 16px; font-weight: 100; } There are some old expressions that are very much still in use to describe many of today’s workplaces: ‘working like your hair is fire,’ ‘constantly putting out fires,’ and ‘working like you’re shot out of a cannon.’ No wonder employees… Read More

Similar in nature to silos on a farm that are used to separate and store different types of grain, information silos form within organizations. These silos can manifest in different ways. Most commonly, they form within departments, but they can also be team or even individual based. They can also… Read More

One of the biggest and most long standing challenges facing employers is how to optimize worker productivity in the workplace. Given recent, highly publicized surveys that reveal only a small percentage of employees are fully engaged at work, employers are right to be concerned. In this age of limitless… Read More

Most companies are aware that they need an employer branding strategy to attiract talent. But confusion persists about what that means exactly, and many organizations don’t feel they have the time or the budget to create an appealing employer brand. While there are companies with headline-grabbing employee value propositions—Google and… Read More

Every workplace has a unique culture. Office A bustles with brainstorming meetings and people visiting coworkers to discuss projects. While Office B is quieter, with most employees working independently and gathering only for the occasional meeting. Where will the candidate  who thrives in a highly collaborative environment fit best? If… Read More

Since the turn of this century, older workers—defined as those aged 55 and older by the U.S. Bureau of Labor Statistics (BLS)—have been increasing their share of the U.S. labor market faster than their younger cohorts. Currently, workers aged 55+ are estimated to make up 23.6 percent of the workforce,… Read More

Contingent workers are a fast-growing segment of the workforce, and keeping them engaged is integral to the success of most businesses today. They are projected to make up more than 50 percent of the workforce by 2027, according to a 2017 survey by Upwork and Freelancers Union. Also called freelancers,… Read More

Customer service representatives are the bridge between any business and its customers—whether they communicate face to face, on the phone, or via email or chat. When customer service representatives are excellent at their jobs, communication across the bridge is fast, clear, and friendly. When they aren’t up to the task,… Read More